Use this simple technique to avoid getting bad reviews, and make it easier for all of your users to access your support channels.
- WP 101
- Extending WordPress
- Theme Lists
- Plugin Lists
- Site Guides
A blog comment. It’s really a wonderful thing, but so often judged and passed off as an annoyance due to comment spam and marketers looking…
People will always rave about a great product.
If you’ve ever had a chance to build your own product before, well, we both know that it’s easier said than done right? Making a product worth raving about is incredibly hard.
Why is that?
You’ve got an open ticket. What are you going to say?
Here are a few tactics that you can use in every support ticket to ensure a better customer support experience.
In a previous post about customer support, we defined it as: A subset of UX design centered around customer grievances. Go check out that post…
Is it helping a customer that has a problem? Yeah, but it’s more than that. Customer support is helping your customers before they ask. It’s…
How often do you get a support request like this: Subject: “Navigation padding” Message: Hi How do you reduce the navigation bar horizontal padding in…
We scoured the web for every theme provider we could find. We found 1,001. We then took 300 of the most popular providers and looked at them one-by-one collecting our data. Here’s what we found: