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Keep your customers happy with one of these support ticket systems built for WooCommerce.
If you’re still using a basic contact form or email address for support, these plugins will transform your business.
Using a plugin listed here, you’ll be able to view your customers’ entire order history while you message them. You’ll also get tools to build a knowledge base and add live chat to your site.
The new support system will make life easier for both you and your customers.
Support ticket plugins
In this collection, you’ll find a range of customer service systems.
Some of these plugins add a ticket system directly to your site and let you answer customer requests through the WordPress dashboard. Other plugins take your customer’s order data and sync it with an external dashboard.
Every plugin listed here integrates with WooCommerce, so you can view customer order data while providing support.
Here are my top choices for the best WooCommerce support ticket system plugins.
1. WooCommerce Support Ticket System
Plugin Description
The aptly named WooCommerce Support Ticket System plugin is a solid option. It’s not as advanced as some other plugins here but comes with a few advantages and a much lower price.
This plugin adds a fully integrated support system straight into your WordPress dashboard. This means you never have to leave the admin interface to assist your customers. It also keeps the customer’s order info easily available.
There are a surprising number of configuration options available, but the functionality is fairly simple. Customers open tickets on the site and get an email-like feed for the conversation. You can also set up email notifications so they can read your response and return to your site to reply.
2. Support Genix
Plugin Description
Support Genix is a robust and modern WordPress Support ticket plugin enabling you to create an excellent online support ticket system right from your WordPress dashboard. Therefore, you can manage and take care of your support ticket quickly and effectively without a hitch.
This plugin offers a transfer option that enables you to move the support tickets frequently between teams or departments. Support Genix also allows you to help customers stay informed through email notifications.
Furthermore, you can redirect your emails and handle tickets on behalf of your users. This plugin also has got an Email piping feature that enables you to automatically import emails sent to an address into the ticket system. Thus, it saves time and ensures more efficient responses. It also lets you manage your agent’s abilities and more.
All inquiries can be easily handled from a centralized location, making it simple to keep track of and respond to tickets, ensuring your business operations continue smoothly with this WordPress Support plugin. A free plan for this plugin is also available, where you can check out all of its features.
In all, this plugin is perfect for companies with a high volume of customer inquiries. With numerous features, including unlimited tickets, unlimited customers, and unlimited agents, you can manage everything with ease.
3. Zendesk Support for WooCommerce
Plugin Description
Zendesk has been a popular customer service platform for years. As customer support has evolved, they’ve kept their software up-to-date and adapted with the times. With Zendesk, you get all sorts of tools for creating a great customer experience including live chat, email tickets, and self-service knowledge bases.
With the Zendesk Support for WooCommerce plugin, you get complete data parity with Zendesk and WooCommerce. While you’re assisting a customer, you can view their current and prior orders. This helps tremendously in helping them with any issues they’re facing with their order.
Since this plugin mainly integrates the two services, you’ll want to review Zendesk before buying this plugin to make sure it’s the right support ticket system for your eCommerce business.
4. TotalDesk
Plugin Description
The last option here is a bit like FAST in that it is made for all WordPress websites and has WooCommerce integration included.
TotalDesk was designed as a complete customer service portal solution. There is a ticketing system, but much more too. TotalDesk also adds live chat, a knowledge base, and email notifications to your site.
The TotalDesk plugin also has a reporting feature to help you track the performance and success rate of your customer support system.
Which support system is best?
If you want a cheaper plugin to add a ticket system into your WordPress dashboard, then you can’t beat WooCommerce Support Ticket System. It’s highly configurable and works just the way you’d expect.
While we’re on the subject of customer support, it’s also worth noting that adding order tracking for your customers will reduce redundant requests about the status of their deliveries.
Do you have any questions about these support ticket system plugins for WooCommerce? If so, please let a comment below.
Thanks for reading!
