“These themes are hand-picked for their outstanding design quality, features, and customer reviews.”
Things move fast these days.
No one wants to sit around waiting for something they can have right now. That’s why self-service is so popular.
The majority of your customers will prefer to quickly search your knowledge base for an answer instead of emailing you and waiting for a reply. The key is that the site itself is easy to navigate and comprehensive.
That’s exactly what you’ll get from the themes listed here.
KnowAll is an amazing WordPress theme for creating a support center for your customers. It brings premium quality to the design, user experience, and functionality included. I’ll explain.
The knowledge base homepage created with KnowAll is simple and presents visitors with a search bar and links to all of the most important and frequently requested content (account info, getting started, billing, etc.). From there, visitors can view all available articles from any category, and the article pages themselves are gorgeous and easy to navigate.
While the KnowAll theme is gorgeous and would make an excellent complement to your support ticket system, it has a few extra features that set it over the top as a knowledge base solution.
You’ll get a simple analytics dashboard where you can gain insights about what customers need help with. For instance, you can view all of the search queries entered into the search bar to find out what problems customers have most often and you may need to add new articles to address. You can also add feedback buttons to every article and track when people choose to contact you after visiting the knowledge base.
Overall, KnowAll is a well-rounded solution and excellent choice for a knowledge base built with WordPress.
HelpGuru is another theme by HeroThemes listed on the Themeforest marketplace. This theme has a similar style to KnowAll but with a slightly busier composition.
The rounded font helps create a fun and approachable style which is great for calming the nerves of potential frustrated or worried customers. There’s a search bar available on every page to help visitors find the right content, and you can publish an unlimited number of articles and article categories.
If you want to add a forum to your site, that’s no trouble either. HelpGuru integrates with the popular bbPress plugin to add support forums. On top of that, it has a variety of features in the Customizer for changing the colors, logo, and other aspects of the design.
Lore has a clean style that visitors will appreciate. It will be easy to customize this theme to fit your brand while retaining the minimalist approach that makes the design so appealing.
This knowledge base theme boasts a variety of content types to help you provide the most comprehensive support resource you can. In addition to standard posts and pages, you can also publish separate knowledge base articles and FAQs. Plus, you can add support forums too for any questions that go unanswered in the knowledge base.
Another cool feature included in Lore is the AJAX-powered search. While visitors type their query into the search bar, Lore will automatically find relevant articles and suggest them before they hit enter. Overall, it has a wonderful combination of design and usability features that will make it a great choice for your support site.
Manual is highly customizable and brands itself as a multipurpose theme with support desk features built-in. Most of the other themes here have one layout and you either like it or you don’t. That’s not true with Manual. You can create vastly different layouts for your support center using the Visual Composer page builder plugin that comes bundled with this theme.
Manual has 12 demo sites setup, so while the screenshot above is beautiful and representative of its design, you should really take a look at all the demos if you want to give this knowledge base theme a fair assessment.
If you want to create an advanced support site with lots of different content types, Manual might be the best choice. You can add a forum, FAQs, and general documentation. Visitors can leave feedback, print articles, attach files to their posts, and do so much more with this comprehensive knowledgebase solution.
Knowledge Press has a very simple and straightforward design. You might prefer something more colorful, but it has all the features and content types you need.
Similar to the Manual theme, Knowledge Press includes a drag-and-drop page builder and provides you with a huge amount of control over the design. You can change the layouts easily and add all sorts of flourishes to the style of the site. What you can’t see from the screenshot is that video background. While an image would work fine, it’s a neat opportunity to add a modern touch to your support site.
Knowledge Press also includes a handful of support-centric features including table of contents for articles, public and member-only voting, FAQ creation, and search analytics so you can see what visitors are looking for.
Another thing Knowledge Press has going for it is its fantastic track record. It was first created in 2013 and the developers have kept it up-to-date over all these years. Generally speaking, themes that have been under development for this long tend to be more reliable and it’s nice knowing the creators have a track record of keeping this theme updated. The outstanding reviews from customers over the years also helps 🙂
The KnowAll theme gets the top recommendation because of the quality of its design as well as the comprehensiveness of its support-related features. It has the potential to help you improve your business as much as it helps your customers find solutions.
HelpGuru and Lore are both excellent alternatives. They have a similar feature site and attractive designs your customers will appreciate.
If you’re looking for something much more flexible, try out Manual or Knowledge Press. These themes stand out because of their inclusion of page builders that allow you to create drastically different designs without writing a single line of code.