The 7 Best WordPress Knowledge Base Themes to Build a Self-Service Portal

Ben Sibley

“These themes are hand-picked for their outstanding design quality, features, and customer reviews.”

Things move fast these days.

No one wants to sit around waiting for something they can have right now. That’s why self-service is so popular.

The majority of your customers will prefer to quickly search your knowledge base for an answer instead of emailing you and waiting for a reply. The key is that the site itself is easy to navigate and comprehensive.

And that’s exactly what you’ll get from the themes listed here.

If you already like your site’s design, you may prefer adding one of these knowledge base plugins to your site instead.

WordPress knowledge base themes

The themes included here have all of the features necessary to build a modern knowledge base. You can publish articles, FAQs, forums – any content you need.

In addition, every theme here sports a beautiful design that looks awesome on laptops and mobile devices alike. Customers will be able to find help from their homes or on-the-go easily.

Here are my top picks for best knowledge base WordPress themes for 2021.


  • 1. HelpGuru by HeroThemes (Themeforest)

    HelpGuru

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    Theme Description

    HelpGuru is one of the top-selling knowledge base themes of all time. It’s made by HeroThemes, a company that specializes in WordPress themes and plugins for help desks and customer support.

    The rounded font helps create a fun and approachable style, which is great for calming the nerves of potential frustrated or worried customers. There’s a search bar available on every page to help visitors find the right content, and you can publish an unlimited number of articles and article categories.

    If you want to add a forum to your site, that’s no trouble either. HelpGuru integrates with the popular bbPress plugin to add support forums. On top of that, it has various features in the Customizer for changing the colors, logo, and other aspects of the design.

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  • 2. Manual by Pixel Ace HQ (Themeforest)

    Manual

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    Theme Description

    Manual is highly customizable, and brands itself as a multipurpose theme with support desk features built-in. Most of the other themes here have one layout, and you either like it or don’t. That’s not true with Manual. You can create vastly different layouts for your support center using the Visual Composer page builder plugin that comes bundled with this theme.

    Manual has 12 demo sites setup, so while the screenshot above is beautiful and representative of its design, you should really take a look at all the demos if you want to give this knowledge base theme a fair assessment.

    If you want to create an advanced support site with lots of different content types, Manual might be the best choice. You can add a forum, publish FAQs, and add general documentation to your site. Visitors can leave feedback, print articles, attach files to their posts, and do so much more with this comprehensive knowledgebase solution.

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  • 3. KnowAll by HeroThemes

    KnowAll

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    Theme Description

    KnowAll is an amazing WordPress theme for creating a support center for your customers. It brings premium quality to the design, user experience, and functionality included. I’ll explain.

    The knowledge base homepage created with KnowAll is simple and presents visitors with a search bar and links to all of the most important and frequently requested content (account info, getting started, billing, etc.). From there, visitors can view all available articles from any category, and the article pages themselves are gorgeous and easy to navigate.

    While the KnowAll theme is gorgeous and would make an excellent complement to your support ticket system, it has a few extra features that set it over the top as a knowledge base solution.

    You’ll get a simple analytics dashboard where you can gain insights about what customers need help with. For instance, you can view all of the search queries entered into the search bar to find out what problems customers have most often, and you may need to add new articles to address. You can also add feedback buttons to every article and track when people choose to contact you after visiting the knowledge base. If you added a live chat plugin to the site, too, you’d have an affordable yet professional support suite.

    Overall, KnowAll is a well-rounded solution and an excellent choice for a knowledge base built with WordPress.

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  • 4. Divi by Elegant Themes

    Divi knowledgebase design

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    Theme Description

    Divi is an extraordinarily customizable theme. It includes a unique visual page builder that lets you customize your site live as you view it. Many users find this much more intuitive than other page builders or settings panels.

    To create a knowledge base with Divi, you can integrate it with one of many knowledge base plugins. Elegant Themes has recommended this free plugin by Echo Plugins in particular. You can create a comprehensive support portal with the article, document, and FAQ publishing tools included.

    Divi also includes premium plugins for adding social share buttons to your site and email optin forms. Both of these tools can help you grow your audience and build an engaged email list.

    Overall, Divi is an excellent value for WordPress users.

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  • 5. Astra by Brainstorm Force

    Astra

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    Theme Description

    What makes Astra special is its deep integration with WordPress plugins. You can use it with any knowledge base plugin and page builder on the market. For example, if you already know how to use Elementor, you’ll have no trouble building an awesome site with Astra.

    Astra is the only theme in this collection that includes a free version so that you can try it out right away. You’ll only need to upgrade to get one of the premium templates. Speaking of which, the design showcased above is just one of more than 150+ pre-made templates available for import. This system gives you complete design control and a super-fast way to get your site started.

    If you’re making sites for clients, Astra’s flexibility will make it a superior choice for building a knowledge base.

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  • 6. Knowledge Press by PressApps (Themeforest)

    Knowledge Press

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    Theme Description

    Knowledge Press has an effortless and straightforward design. You might prefer something more colorful, but it has all the features and content types you need.

    Like the Manual theme, Knowledge Press includes a drag-and-drop page builder and provides you with a huge amount of control over the design. You can change the layouts easily and add all sorts of flourishes to the style of the site. What you can’t see from the screenshot is the video background. While an image would work fine, it’s a neat opportunity to add a modern touch to your support site.

    Knowledge Press also includes a handful of support-centric features, including a table of contents for articles, public, and member-only voting, FAQ creation, and search analytics so you can see what visitors are looking for.

    Another thing Knowledge Press has going for it is its fantastic track record. It was first created in 2013, and the developers have kept it up-to-date over all these years. Generally speaking, themes that have been under development for this long tend to be more reliable, and it’s nice knowing the creators have a track record of keeping this theme updated. The outstanding reviews from customers over the years also helps 🙂

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  • 7. Lore by LSVR (Themeforest)

    Lore

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    Theme Description

    Lore has a clean style that visitors will appreciate. It will be easy to customize this theme to fit your brand while retaining the minimalist style that makes the design appealing. Use it as a template for a wiki or customer service center.

    This knowledge base theme boasts various content types to help you provide the most comprehensive support resource you can. In addition to standard posts and pages, you can also publish separate knowledge base articles and FAQs. Plus, you can add support forums too for any questions that go unanswered in the knowledge base.

    Another cool feature included in Lore is the Ajax-powered search. While visitors type their query into the search bar, Lore will automatically find relevant articles and suggest them before they hit enter. Overall, it has a wonderful combination of design and usability features that will make it a great choice for your support site.

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Which knowledge base theme is best for you?

Here are a few final recommendations to help you select the best theme for your site.

KnowAll gets the top recommendation because HeroThemes specializes in knowledge base templates, and has made this a very effective and beautiful tool for handling customer inquiries.

Divi is the perfect theme for anyone who prefers a visual approach to site-building. It works with a handful of free and premium plugins to add the knowledge base functionality.

Astra, like Divi, is very customizable and compatible with customer support plugins. Due to its reusability, it may be the best plugin for freelancers and professionals.

Thanks for checking out this list of the best knowledge base WordPress themes!

Ben Sibley
Ben Sibley
Ben Sibley is a WordPress theme designer & developer, and founder of Compete Themes.

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