“These themes are hand-picked for their outstanding design quality, features, and customer reviews.”
The studies are in.
Customers want answers, and they want them now. As studies have proven, most customers prefer self-service over email or phone support. One of the simplest ways to ensure a smoother product experience and happier customers is to give them access to well-organized and genuinely useful content.
Since you’re here, you’ve must have decided to dedicate resources to content already. Now, you need to find a theme that will provide a clean and sound structure for that content.
The themes below are among the best wiki themes available online. They’ll present your content clearly, provide structure, and even improve the experience with slick features like AJAX-powered search.
Ready for happier customers? Keep reading to find the top recommendations.
KnowAll is a gorgeous theme for creating a complete knowledge base for your business and products. It has a clean, flat design that makes browsing and finding solutions easy and enjoyable. Furthermore, it’s been designed to meet the business goals of your support department.
While the design and layout of this theme are beautiful, KnowAll takes things a step further with the built-in analytics. You can view a log of all customer searches that take place on the site including which searches yielded relevant results and those that didn’t. You can also view helpful statistics like which articles lead to the most support requests, helpful or not feedback for each article, and traffic data so you know which topics are the most popular.
KnowAll has an assortment of additional features to help you create your dedicated support site too. Some of these features include shortcodes for adding dynamic content into help articles, video embedding, and downloadable attachments. Overall, KnowAll is an outstanding theme for a support site and has more relevant, advanced functionality than other themes for providing your customers with the best support possible.
Knowledge Base is a clean and straightforward wiki theme. It’s got placements for all the content you could want to feature, global search, and voting integration.
You can use the menu as the primary navigation and then users can find answers to the most common questions in the featured articles section. Of course, you can also feature categories and secondary navigation in the sidebar via widgets.
Most important is the prominence of search in Knowledge Base. Besides being easy to find, it also updates instantly. Relevant results will be suggested to users as they type their query.
As for the community, Knowledge Base integrates with the popular and mature forum plugin, bbPress. Customize the site with one of a handful of homepage templates, color schemes, and six custom widgets.
KnowHow probably looks the most like what you picture when you think of a “knowledge base” website. Unlike other themes listed here, KnowHow doesn’t have a fancy header section but instead gets straight to the content. It’s a less beautiful design, but likely better to provide an improved user experience.
This no-frills theme was first released back in 2012. Still actively maintained, KnowHow has seen many updates and is now a very reliable theme. If you’re okay with a design that appears a bit outdated, the underlying functionality is quite dependable.
KnowHow does not include support for a community forum. However, it does have the essential knowledge base articles and a single FAQ page template. Live search is included as well.
When it comes to a FAQ or wiki website, information architecture is very important. Users are visiting not only with a question, but may also be frustrated and anxious to find a solution. KnowledgePress does a good job of outlining the different content areas available.
KnowledgePress features a search bar and then navigation to three major content types: the knowledge base, forum, and FAQ. Between these three resources, you can comprehensively document any topic. In addition, users can find different types of answers that fit their needs.
This wiki theme has a clean and simple layout. This is probably the best type of aesthetic for a theme where information delivery is critical. There are some nice features tucked into this theme too. Every article can have a table of contents that links to the various sections of the post and you can drag-and-drop articles on any section page to reorder them.
Flatbase is a “flat design” theme that is quick and easy to setup. Like other themes here, it highlights a search bar with live updating suggestions as the primary channel for finding an answer. There is also support for a FAQ section and community forums in addition to the knowledge base. Flatbase integrates with bbPress to create the forums.
This theme is a great choice if you want to setup some simple documentation for your site. If you need hundreds or even thousands of pages, Flatbase’s design may have trouble accommodating so much content. However, it’s better suited for sites that need less than 100 pages than some of the other themes here.
What do you think? Excited to try out one of these themes?
It’s clear that customers want to find answers on their own without contacting support. After all, getting an answer from support can take hours whereas an existing article on the subject can be found and read quickly.
When picking a theme, make sure to consider the one that will best fit the content you plan to create. Come up with an editorial plan first, and then you’ll have no trouble getting the site’s design to match with the goals of your wiki site.
Have any questions about these themes or setting up a WordPress site? Leave a comment below.